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How do you handle property maintenance and repairs?
At Rentals America, we offer simple, transparent pricing with no hidden fees. We charge a flat $99 per month, so you always know exactly what you're paying. Discounts are available for owners with multiple properties. For a full breakdown of services included, visit our Pricing page.
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What is the cost to get a property rented?
Our resident placement fee is just 1/2 of 1 month's rent. This includes all advertising, photography, unlimited property showings, complete resident screening, lease signing, and move-in. The resident placement fee isn't due until we've successfully rented your home. -
How do you advertise my rental property?
We advertise on top rental websites including Zillow, Trulia, Hotpads, Apartments.com, Homes.com and many more to get your property the exposure it deserves and rents as quickly as possible. We also provide flexible showing schedules 7 days a week using secure and tracked, prospect-friendly self-guided tours that make it easy and convenient to view a property. -
How do you handle resident screening?
We have an extensive resident screening process that includes credit check, criminal background check, income verification, and rental history. Our top priority is getting you the best residents for your investment property. -
Do I need to sign the lease for a new resident?
No. As your property manager, we can sign all lease agreements on your behalf. -
Do you offer direct deposit?
Yes. Your rent distributions are direct deposited into the account of your choice. We provide this service free of charge. -
Do you conduct property inspections?
YES! We conduct routine inspections of your home to ensure it is being properly cared for by the resident and is in good working order. We also perform special inspections as needed. We do not charge a fee for inspections…these are included with our standard service! -
How do you handle notices and evictions?
We initiate evictions immediately when necessary and adhere strictly to the law…thereby ensuring our rights (and that means your rights) to the fastest possible vacancy and re-marketing of your rental property. -
Do you provide a Resident Placement Guarantee?
Yes! We proudly stand behind our resident placement process. If a resident that we place does not fulfill their rental obligation, then we'll place a new resident at no cost to you. This great coverage extends to lease renewals too, providing you with long-term peace of mind. -
Do you provide an Eviction Protection Guarantee?
YES! If an eviction becomes necessary for a tenant we placed, we cover the legal fees — up to $5,000 - so you're protected.
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How do you handle repairs and maintenance?
Your property manager will typically order repairs and maintenance for small items (such as leaky faucets or broken garbage disposal), with no need to contact you. If the required repair is larger than the authorized limit, we will contact you for approval. For larger repairs, your property manager will obtain multiple quotes to ensure you get the best pricing possible. -
Do you mark-up invoices?
No. We do not charge any fees or mark-ups on invoices or repairs. -
What is a maintenance reserve?
A maintenance reserve is a balance held in your account and allows us to take care of the small repairs and maintenance of your property as occasionally needed. The reserve we hold is $500. -
What if I have a Home Warranty?
Simply provide us the name and number of your warranty company, and we will coordinate any warranty covered repairs through them. -
May I conduct repairs myself or use my preferred vendor?
Yes. If you would prefer to handle repairs yourself, or you have a preferred vendor you would like us to use, just let your property manager know. -
How do I get started?
Getting started is easy. Call us at 480.374.5500 or complete the Contact Us form and we'll contact you.