Resident FAQs

Yes, security deposits are refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees.

Rent is typically paid through the online resident portal, bank bill pay, or by cashier's check or money order. Please note that available payment options may vary by property.

No. The security deposit may not be applied to rent or other charges. The deposit is processed after move-out, once the property has been inspected and any damages or outstanding balances have been determined, in accordance with the lease agreement.

Yes. A minimum 30-day written notice to vacate is required, even if your lease is approaching its end date. Failure to provide proper notice may be treated as a lease violation and can result in additional charges.

Lease renewal options are typically reviewed within 60 days of your lease expiration. Your property manager will confirm available options with the property owner and share the renewal details with you once they are available.

Contact your property manager before getting a pet. Some properties allow pets with an additional pet deposit or monthly pet rent, while others have restrictions.

Residents are responsible for routine, day-to-day upkeep, such as replacing batteries, changing air filters, and maintaining landscaping (if applicable). Repairs due to normal wear and tear are typically the owner's responsibility. However, residents may be charged for repairs resulting from negligence, misuse, or failure to report issues in a timely manner.